GreenScheme is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, or use our services.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
Who We Are
GreenScheme provides energy solutions to Australian homeowners and businesses, including solar and solar battery solutions.
For the purposes of this Privacy Policy, references to “GreenScheme”, “we”, “us” or “our” mean the GreenScheme business operating this website.
Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Phone number
- Email address
- Property address
- Information about your existing solar system
- Information about your energy usage and requirements
- Details you provide when requesting a battery or solar quote
- Information submitted through contact or enquiry forms
- Any other information you voluntarily provide to us
We may also collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited and general website usage information.
How We Collect Your Information
We may collect personal information when you:
- Submit a quote or enquiry form
- Contact us by phone, email or other communication channels
- Request information about our products or services
- Arrange a site assessment or consultation
- Purchase or enquire about our services
- Visit or interact with our website
- Communicate with us after an installation or service
We may also receive information from service providers that assist us with website analytics, advertising, lead generation and related business activities.
How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Prepare and provide quotes
- Assess your solar or battery requirements
- Arrange site inspections and consultations
- Provide and manage our services
- Communicate with you about your enquiry or project
- Provide customer support
- Improve our products, services and website
- Understand how visitors use our website
- Conduct marketing and advertising activities where permitted
- Maintain business and customer records
- Meet our legal and regulatory obligations
We will only use your information for purposes that are reasonably related to our business activities and in accordance with applicable privacy laws.
Marketing Communications
If you provide your contact details, we may contact you about products, services, offers or information that may be relevant to your enquiry or interests.
You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option included in an electronic marketing message.
Website Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand website usage and support advertising and marketing activities.
Cookies may allow us to understand things such as:
- Which pages visitors view
- How visitors navigate the website
- How visitors found our website
- Whether advertising campaigns are generating enquiries
- General website performance
You can adjust your browser settings to manage or disable cookies. Some website functionality may be affected if cookies are disabled.
Google and Advertising Services
We may use services such as Google Analytics, Google Ads and other digital marketing platforms to understand website activity, measure advertising performance and reach people who may be interested in our services.
These services may collect information about your interaction with our website through cookies, pixels or similar technologies.
We do not control the privacy practices of these third-party platforms. You should refer to their respective privacy policies for further information about how they handle information.
Sharing Your Information
We may share your personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
- Employees and authorised GreenScheme representatives
- Installation and service personnel
- Product and equipment suppliers
- Contractors or service providers involved in delivering your project
- Website, hosting and technology providers
- Marketing and advertising service providers
- Professional advisers
- Government agencies or regulators where required by law
We do not sell your personal information to third parties.
Where we use third-party service providers, we take reasonable steps to ensure that information is handled appropriately.
Information Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing an access or correction request.
Third-Party Websites
Our website may contain links to third-party websites, including product manufacturers, service providers, social media platforms or other websites.
GreenScheme is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
Privacy Complaints
If you believe that we have handled your personal information incorrectly or have breached applicable privacy requirements, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The updated version will be published on this page with the revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
GreenScheme
Email: admin@greenscheme.com.au
Phone: (03) 7065 6348
Location: 44B/15 Cochranes Rd, Moorabbin VIC 3189, Australia